Tribunal Representation

Providing expert advice, assistance and representation at appeal hearings

Tribunal Representation

Providing expert advice, assistance and representation at appeal hearings

What we do

Entitlement to social security benefits depends on complex rules and laws.

When a decision is made which refuses or removes your entitlement to benefit, trying to challenge the decision can be very stressful.

It is difficult to challenge a decision if you’re not really sure why you have been turned down.  What do you need to argue in order to have the decision changed?

If you don’t know what the rules are, you won’t know what information is relevant to your case, and what evidence it would be helpful to provide.

Moreover, in recent years the DWP has employed more Presenting Officers to attend PIP and ESA appeal hearings on their behalf and one of the Presenting Officers’ roles is to question the appellant’s case.  This makes it more important than ever that appellants have someone ‘on their side’ to represent them in the appeal hearing and respond to negative arguments raised by Presenting Officers.

Wren’s specialist representation service is invaluable in identifying the issues, understanding the relevant law, and making your case clearly to the decision-making authority.

About us

At Wren we have over 30 years’ experience of representation at social security appeal hearings, including representation at the Upper Tribunal.

If you are unhappy with a decision concerning your DLA, PIP, ESA, or capacity for work, we can assist you in the following ways:


assess your case and advise you of any potential difficulties or risks.


apply for a mandatory reconsideration (review) of the decision.


lodge an appeal with the independent Tribunals Service.


prepare a written submission which clearly sets out your case and the reasons why we believe you are entitled to the benefit. This submission will be read by the Tribunal panel which hears your appeal.


attend the appeal hearing with you.

Our aim is to ensure you have the best possible chance of a positive outcome. We offer free, no-obligation telephone advice – simply complete our contact form below.


How much will I have to pay?

Fees (from 1st April 2019)

Free Services

We provide initial telephone advice for up to 45 minutes free of charge. Initial advice can also be provided free of charge by using the contact form below.

No Win No Fee

If you ask us to help you challenge a decision, the fee for our service is usually charged on a No Win No Fee basis. This means you won’t have to pay anything unless we are successful in having the decision overturned so that you are awarded benefit, or an increase in benefit.   The fee will then be 20% of the backdated benefit (arrears) paid to you as a result of the decision being overturned.

For example, if you are refused PIP and it takes 6 months to successfully appeal, you will be due 6 months arrears of PIP. Our fee would be 20% of the arrears. 

The fee will only become payable once you have received the arrears owed to you. The fee is calculated only on the arrears for the benefit we helped you with, not on any other benefits that might become payable as a result of the win.

For example, if we successfully appeal a refusal of PIP and that leads to you being awarded extra ESA as well, our fee would be calculated only on the arrears of PIP you receive, not the arrears of ESA.

Pay As You Go

If our initial assessment suggests that it is unlikely the decision will be overturned, or you are unlikely to increase the amount of benefit you’re entitled to, we will discuss this with you. If you still wish to challenge the decision, the fee for our assistance will be charged on a Pay As You Go basis. This involves paying a fixed price for the work we do as you go along. It will be payable in advance before each part of the process is started. For example there would be a separate charge for the following:

  • Requesting a review or a mandatory reconsideration
  • Lodging an appeal
  • Providing a written submission for an appeal and/or representing at the appeal hearing

The pay-as-you-go fee will vary from case to case depending on a number of factors including the benefit involved and the complexity of your case and will be discussed with you in advance.

Contact us

If you would like to talk to us about a decision you have received about your benefit please complete the form below. We aim to respond within two working days.

It will help if you can tell us which benefit you want to talk about and a little about the decision that has been made.

Please do not include sensitive information such as your national insurance number or date of birth.

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07704 050152

Alternatively, you can call us for more information